Sipu Software has meticulously crafted its after-sales service system with a craftsman’s dedication,continuously enhancing transparency and customer engagement.By building three core components—the after-sales issue resolution system,knowledge-sharing platform,and training system—Sipu empowers customers to continuously unlock both system value and management value.

Leveraging the powerful workflow engine of SIPM/PLM,Sipu’s After-Sales Service Department has,over more than a decade and through more than ten rounds of continuous process improvements,refined its issue-handling procedures.The company has assigned dedicated senior consultants exclusively to after-sales issue resolution.As a result,Sipu has successfully established a service system in which all after-sales issues are submitted online by customers,the entire handling process is fully transparent to customers,and only customers themselves can close their issues.This approach has driven the monthly issue closure rate to over 95%,providing customers with reliable,ongoing support for their system adoption and operations.

Since 2012,Sipu Software has utilized the knowledge management capabilities of SIPM/PLM to establish a system for employee knowledge accumulation and sharing,resulting in a rich repository of PLM application knowledge.Starting from 2016,this knowledge base has been made fully accessible to all customers within their maintenance period,allowing them to search and apply the knowledge,thereby reducing the cost and increasing the efficiency of knowledge transfer.

Continuous after-sales training not only enhances customers'software application skills but also facilitates the sharing of management and application experiences among different customers.Sipu Software’s After-Sales Service Department conducts 10-12 training sessions annually,all of which are delivered in small classes,combining learning,experience,and sharing,earning high praise from all participants.

The principle of providing continuous value through ongoing service is the core mission of Sipu Software’s After-Sales Service Department,and it has gained increasing recognition from customers.Recently,fifty companies including Hefei Xielihydraulics,Taikai Instrument Transformers,Yida Precision,DIAC Intelligent Control,Delixi,Qingdao Gaocut,Dessmann,Longzhong Holdings,Ningbo Jisheng,Hangcha Group,Chongqing Drive Shaft,Qingdao Dana,Kunshan Hu Guang,Nidec Kaiyu,Chengdu Guoyi,Jin Kang Precision Engineering,Hansheng,Xingyu Automotive Parts,Yuhuan Putian,DF Robot,Ael Technology,Bowei,Tuopu(Power Chassis Division-Light Alloy R&D Center),Tuopu Vibration Reduction,Hanwei Technology,Hangzhou Kailong,Lanzhou Taiji,Botai Connected Vehicles,Anheng Information,Zhongde Automation,Baima Technology,Haili New Energy,Shanghai Hanxun,Addison Fluid,OSPREE,Haofang Electromechanical,Sungrow Power Supply,Shenghang Sanitary Ware,Wan Yi,Jierui,Taidong Machinery,Tianli Energy,Deli Equipment,Jinggong Integration,Guangzhou Huade,Hangzhou Aosheng,Shanghai Jiaoyun,Danchuan,Prinair,Hao Fang Electromechanical,Sungrow Power Supply,Shenghang Sanitary Ware,Wan Yi,Jierui,Taidong Machinery,Tianli Energy,Deli Equipment,Jinggong Integration,Guangzhou Huade,Hangzhou Aosheng,Shanghai Jiaoyun,Danchuan,and Purinair have renewed their SIPM/PLM after-sales service agreements with Sipu Software.These renewals aim to continuously tap into the application and management value of SIPM/PLM.