SIPM Software has meticulously built its after-sales service system, continuously enhancing transparency and customer engagement. By developing three core components—the after-sales issue resolution system, the knowledge-sharing platform, and the training framework—SIPM empowers customers to continually unlock both system and management value.

Leveraging the powerful workflow engine of SIPM/PLM, SIPM’s After-Sales Service Department has, over more than a decade and through more than ten rounds of continuous process improvements, refined its issue-resolution workflow. Dedicated senior consultants are assigned exclusively to handle after-sales issues. As a result, SIPM has successfully implemented a service system where customers can submit all after-sales requests online, track the entire resolution process with full transparency, and personally close their own issues upon resolution. This system has driven the monthly issue closure rate to over 95%, providing customers with reliable, ongoing support for their system adoption and operations.

Since 2012, SIPM Software has leveraged SIPM/PLM’s knowledge management capabilities to establish a systematic approach for employee knowledge accumulation and sharing. Over the years, it has built a rich repository of PLM application knowledge. Starting in 2016, this knowledge base was fully opened to all customers within their valid maintenance period, enabling every customer to search and apply this knowledge—significantly reducing knowledge-transfer costs and improving efficiency.

SIPM’s ongoing after-sales training programs not only continuously enhance customers’ software proficiency but also foster the exchange of management and application best practices among different clients. Each year, SIPM’s After-Sales Service Department runs 10–12 training sessions, all delivered in small-class formats that emphasize a combination of learning, hands-on experience, and peer sharing—earning consistently high praise from participants.

Delivering continuous value through sustained service is the core mission of SIPM’s After-Sales Service Department—and this commitment is gaining increasing recognition from customers. Recently, 36 clients—including Fujian Howard, Lümeng Technology, Anhui Haili, Changhui Wuhu, Changhui Huangshan, Electric Connector Technology, Ningbo Qucheng, Zhejiang Feijian, Awite, Huizhong Medical, Duowei Technology, Shanghai Daimei, Tianjin Key-Disp, Yujiang Die Casting,China tool Mould, Aiswei, Nanjing Vishee, Dezhou United Petroleum, Shuangliang Boiler, Prefluid, Xiema Machinery, Zhejiang Changhua, CIMC Enric, Zhejiang Laien, Eastar Optoelectronics, Zhongyi Technology, Precision, Jiangyin Huaxin, Qingdao Desheng, Hebei Haofang, Shanghai Zhongli, Rejoin Mastin, Zhongke Fuhai, Hebei Lingyun, Marssenger Kitchenware, and Wuxin Equipment—have renewed their SIPM/PLM after-sales service agreements with SIPM Software, continuing to unlock both the application and management value of SIPM/PLM.