SIPM has dedicated itself to crafting a high-quality after-sales service system, continuously promoting transparency and customer participation in this system. Through the establishment of an after-sale issue handling system, a knowledge sharing system, and a training system, it assists customers in continuously uncovering the value of systems and management.

Using SIPM/PLM's powerful workflow engine, SIPM’s after-sales department has undergone more than ten years of continuous improvement, overhauling the after-sales issue handling process more than ten times. By assigning senior consultants to handle after-sales issues specifically, SIPM has successfully implemented a service system where all after-sales issues can be proposed online by customers, with fully transparent processing procedures for them. This enables customers to close issues themselves, increasing the monthly closure rate of customer issues to over 95%, providing sustained support for customer system applications.

Since 2012, SIPM has utilized SIPM/PLM for knowledge management, establishing a system for employee knowledge accumulation and sharing, and has built up a rich PLM application knowledge base. Starting from 2016, this knowledge base has been made available to all customers under effective maintenance, allowing them to search and utilize the knowledge base, reducing knowledge transfer costs and improving efficiency.

Continuous after-sales training not only continuously enhances customers' software application skills but also promotes the sharing of management and application experiences among different customers. The after-sales department of SIPM conducts 10-12 training classes annually, all adopting small-class teaching methods, combining learning, experiencing, and sharing, which has received high praise from all participants.

The principle of SIPM’s after-sales department is to provide continuous value through continuous service, a concept that has gained recognition from an increasing number of customers. Recently, more than ten customers, including Nantong Power Station Valve, Chunfeng Power, Ningbo Zhilun, Tuopu Light Alloy R&D Center, Bosch Comfort, Yutang Optics, Huake Optoelectronics, Fujian Snowman, iFLYTEK, Zhejiang Meiko Electrical Appliances, Yingyou Textile Machinery, Zhejiang Oufly, Shentong Rigging, Zhuzhou Gear, Tianzhi Aerospace, Dachuan Yuan, and Tianzhun Technology, have renewed their SIPM/PLM after-sales service agreements with SIPM, continuously exploring the application and management values of SIPM/PLM.