Sipu Software has meticulously built its after-sales service system with craftsmanship, continuously enhancing transparency and customer engagement. By developing three core components—the after-sales issue resolution system, the knowledge-sharing platform, and the training system—Sipu empowers customers to continually unlock both system and management value.

Leveraging the powerful workflow engine of SIPM/PLM, Sipu’s After-Sales Service Department has, over more than a decade and through more than ten rounds of continuous process improvements, refined its issue-handling procedures. The company has assigned dedicated senior consultants exclusively to after-sales issue resolution. As a result, Sipu has successfully established a service system where customers can submit all after-sales issues online, track the entire resolution process transparently in real time, and personally close their own issues upon resolution. This approach has driven the monthly issue closure rate to over 95%, providing customers with reliable, ongoing support for their system adoption and operations.

Since 2012, Sipu Software has leveraged SIPM/PLM’s knowledge management capabilities to establish a system for employee knowledge accumulation and sharing. Over the years, the company has built a rich repository of PLM application knowledge. Starting in 2016, this knowledge base was fully opened to all customers within their valid maintenance period, enabling every customer to search and apply this knowledge—significantly reducing knowledge-transfer costs and improving knowledge-sharing efficiency.

Sipu’s ongoing after-sales training programs not only continuously enhance customers’ software proficiency but also foster the exchange of management practices and application experiences among different clients. Each year, Sipu’s After-Sales Service Department conducts 10–12 training sessions, all delivered in small-class formats that emphasize a combination of learning, hands-on experience, and peer sharing—earning consistently high praise from participants.

Delivering sustained value through continuous service is the core principle of Sipu Software’s After-Sales Service Department—and one increasingly recognized by its growing client base. Recently, more than 30 customers—including Anjie Technology, Rockwell, Taikang Electronics, Zhizhan Technology, Yino Instruments, Sunlord Electronics, Huangma Shangyi, Shichuangyi, Jiangsu Xingduan, Yadah Group, Kaian Electromechanical, Kingcore Electronics, Fulin Jinggong, Ju Jin, Nanjing Tengya, Shaorui Heavy Industry, Chongqing Melxin, Kairui Equipment, Anran Nano, Eagle Peak Electronics, Sunward Aerospace, Zhongshan Jilong, Fushi Industry, Yihaojie Group, Hubei Meibiao, Xincheng Automotive, Moustache Power, Taian Dingxin, Gangyan Gaona, Shenyu Communication, Bilu Electronics, Pai Smart Energy, Shanghai Chaoqun, Weitongli Electric, and Hangtian Mould & Plastic—have renewed their SIPM/PLM after-sales service agreements with Sipu Software, continuing to unlock both application and management value from the SIPM/PLM platform.