SIPM Software has meticulously built its after-sales service system, continuously enhancing transparency and customer engagement. By developing three core components—the after-sales issue resolution system, the knowledge-sharing platform, and the training framework—SIPM empowers customers to continually unlock both system and management value.

Leveraging the powerful workflow engine of SIPM/PLM, SIPM’s After-Sales Service Department has, over more than a decade and through more than ten rounds of continuous process improvements, refined its issue-resolution workflow. Dedicated senior consultants are assigned exclusively to handle after-sales issues. As a result, SIPM has successfully implemented a service system where customers can submit all after-sales requests online, track the entire resolution process with full transparency, and personally close their own issues upon resolution. This system has driven the monthly issue closure rate to over 95%, providing customers with reliable, ongoing support for their system adoption and operations.

Since 2012, SIPM Software has leveraged SIPM/PLM’s knowledge management capabilities to establish a systematic approach for employee knowledge accumulation and sharing. Over the years, it has built a rich repository of PLM application knowledge. Starting in 2016, this knowledge base was fully opened to all customers within their valid maintenance period, enabling every customer to search and apply this knowledge—significantly reducing knowledge-transfer costs and improving efficiency.

SIPM’s ongoing after-sales training programs not only continuously enhance customers’ software proficiency but also foster the exchange of management and application best practices among different clients. Each year, SIPM’s After-Sales Service Department runs 10–12 training sessions, all delivered in small-class formats that emphasize a combination of learning, hands-on experience, and peer sharing—earning consistently high praise from participants.

Delivering continuous value to customers through ongoing service is the core principle of SIPM Software’s after-sales service department—and this commitment is gaining increasing recognition from clients. Recently, 23 customers have renewed their SIPM/PLM after-sales service agreements with SIPM Software to further unlock the application and management value of SIPM/PLM. These clients include:Zhuhai Titans、Shenzhen Neoway、Ningbo Anjie、Suzhou Qingtao、SINCEVISION、Zhejiang Sanhua、Zhejiang Gold、Zhejiang DOYIN、Hangzhou Fortune Gas、TJK Machinery、Ningbo Water Meter、Shengwei Electronics、Ligong Technology、ANCN Smart、Jufei Optoelectronics、PXI Auto Components 、Ningbo Sunrise、Jilin Hangsheng、Shanghai Top、Xizi Aviation、Shanghai Linnei、Ningbo JINGWEI、Zhejiang Dun’an，These renewals reflect their continued trust in SIPM Software and their dedication to maximizing the benefits of the SIPM/PLM system.