SIPM Software is dedicated to crafting a high-quality after-sales service system. By continuously promoting transparency and customer engagement, SIPM has built three core pillars: an issue resolution system, a knowledge-sharing platform, and a comprehensive training system. These initiatives help clients continuously unlock the value of their systems and optimize their management practices.

Leveraging the powerful workflow engine of SIPM/PLM, SIPM’s after-sales service department has continuously improved its issue resolution processes over the past decade through more than ten rounds of optimization. By assigning dedicated senior consultants to handle after-sales issues, SIPM has successfully established a service system where clients can submit issues online, track the fully transparent handling process, and close issues independently. This has increased the monthly issue closure rate to over 95%, providing continuous assurance for clients' system utilization.

Since 2012, SIPM Software has leveraged the knowledge management capabilities of SIPM/PLM to establish a comprehensive system for employee knowledge accumulation and sharing. Over the years, SIPM has built a rich knowledge base for PLM applications. Starting in 2016, this knowledge base was fully opened to all clients within their active maintenance period. This allows all clients to search and utilize the knowledge base, thereby reducing the cost and improving the efficiency of knowledge transfer.

Continuous after-sales training not only enhances clients' software proficiency but also facilitates the sharing of management and application experiences among different clients. The SIPM after-sales service department organizes 10 to 12 training sessions annually. All sessions are conducted in small classes, emphasizing a combination of learning, hands-on experience, and sharing, which has been highly praised by all participants.

Providing continuous value through ongoing service is the core mission of SIPM Software's after-sales service department, a commitment that has gained increasing recognition from clients. Recently, over 20 clients, including AOTO ELECTRONICS、Wayzim、sifeile、Qingdao Zhiteng、JIANGSU DAZHONG、SANFRAN ELECTRONICS、Bodor Cnc、Zhongshan Tinon、HAIBO GROUP、Zhejiang Haers、Shanghai Huanyu、Shanghai Frega、TAI YI PRECISION、Guangdong Zeus、Shanghai Yida、CHONGYOU HI-TECH ELECTRONIC、Bnd Push、Shinry Technologies、THB Electronics、Sanyu Pump、Xinli New Material，have renewed their SIPM/PLM after-sales service agreements with SIPM Software. This demonstrates their continued commitment to unlocking the application and management value of SIPM/PLM.