Sipu Software has meticulously built its after-sales service system,continuously enhancing transparency and customer engagement.Through the development of three key components—a problem resolution system,a knowledge-sharing platform,and a training framework—Sipu empowers customers to continually unlock both system and management value.

Leveraging the powerful workflow engine of SIPM/PLM,Sipu’s After-Sales Service Department has refined its issue-resolution process over more than a decade through more than ten rounds of continuous improvement.By assigning dedicated senior consultants exclusively to after-sales support,Sipu has successfully established a service system in which:All after-sales issues are submitted online by customers,The entire resolution process is fully transparent to customers,andCustomers themselves close their own resolved issues.As a result,the monthly issue closure rate has risen to over 95%,providing customers with reliable,ongoing assurance for their system adoption and usage.

Since 2012,Sipu Software has leveraged SIPM/PLM’s knowledge management capabilities to establish a system for employee knowledge accumulation and sharing.Over the years,it has built a rich repository of PLM application knowledge.Starting in 2016,this knowledge base has been fully opened to all customers within their valid maintenance period,enabling them to search and apply this knowledge directly—significantly reducing knowledge-transfer costs and improving knowledge-sharing efficiency.

Sipu’s ongoing after-sales training programs not only continuously enhance customers’software proficiency but also foster the exchange of management and application best practices among different clients.Each year,Sipu’s After-Sales Service Department conducts 10–12 training sessions,all delivered in small-class formats that emphasize a combination of learning,hands-on experience,and peer sharing—earning consistently high praise from all participants.

Delivering continuous value through sustained service is the core mission of Sipu’s After-Sales Service Department—a commitment increasingly recognized by its growing client base.Recently,more than ten customers—including Yunlu Tebian,Desheng Technology,Pushulan Furniture,Rongzhi Rixin,Jiahe Heavy Industry,Zhejiang Xiangjin,Haishida Electromechanical,Bindao Filters,GRINM E-TECH,Huijiebao Electric Appliances,LUXI Group,Yigao Medical,and Taihong Wanli—have renewed their SIPM/PLM after-sales service agreements with Sipu,reaffirming their commitment to continuously unlock both the application and management value of SIPM/PLM.