In early summer, the Star City (Changsha) thrives with vitality; hearts united and minds focused, we stride forward with resolve.

From the morning of May 23 to the morning of May 24, 2026, SIPM successfully held a specialized team-building event for its after-sales service system in Changsha, Hunan Province, under the theme “Enhancing Customer Stickiness and Forging Core Competitive Advantages.” Company executives and key after-sales personnel gathered together to align on strategic vision through thoughtful dialogue and strengthen team cohesion through collaborative activities—injecting powerful momentum into high-quality development.

The event officially kicked off on the morning of May 23. General Manager Ying delivered a keynote speech centered on enhancing customer stickiness and upgrading after-sales services. He articulated the strategic positioning and future direction of the after-sales system, emphasizing that service innovation is key to breaking through current challenges and that long-term success lies in delivering exceptional customer value. He called for building a more efficient, proactive, and competitive customer service ecosystem.

**Speech by General Manager Ying**

Following the speech, a series of interactive icebreaker activities—including a name-chain relay and word-guessing games—took place in sequence. All participants enthusiastically engaged, transcending departmental boundaries, collaborating with great rapport, and competing in good spirit. Amid a relaxed and joyful atmosphere, they deepened mutual understanding and strengthened connections, vividly showcasing SIPM employees’ united, energetic, and forward-looking spirit.

**Name Chain Game**

**Word Guessing Game**

That afternoon, Manager Liu Shuanggan delivered a thematic presentation centered on enhancing customer stickiness. He outlined a clear direction for service enhancement: improving after-sales response efficiency to build customer trust through rapid issue resolution and closed-loop follow-up; and transforming the service model from reactive problem-solving to proactive anticipation of client needs, thereby deepening long-term partnerships through personalized service. This well-defined roadmap provided clear guidance for elevating the quality and effectiveness of after-sales support.

**Speech by Manager Liu Shuanggan**

Following the thematic presentation, a series of fun and competitive games—including "Name That Tune," a microphone-grabbing showdown, table tennis relay bounce challenges, and a "Minefield Crossing" obstacle game—took place one after another. Teams collaborated with clear division of roles, striving enthusiastically to outperform one another. Through friendly competition, participants enhanced communication; through close coordination, they strengthened team cohesion. The venue echoed continuously with applause and cheers. At the conclusion of the day’s events, winning teams and outstanding individuals were recognized and awarded a variety of prizes to celebrate and encourage their spirited performance.

**Name That Tune**

**Table Tennis Relay Bounce Challenge**

**Minefield Crossing**

**Team Awards Ceremony**

On the morning of May 24, the team-building event continued in a joyful and lively atmosphere. Fun-filled group games such as "Goose Ring Toss" and "Snack Battle" brought laughter and excitement. Teams collaborated with great synergy and gave their all, deepening bonds and boosting morale through shared enjoyment. These activities further strengthened the foundation for teamwork and injected renewed energy into the enhancement of the after-sales service system.

**Goose Ring Toss**

**Snack Battle**

**Team Victory Awards**

With favorable winds filling our sails on a journey of ten thousand miles, and great responsibilities urging us forward once more, SIPM will steadfastly uphold its customer-centric philosophy. Moving ahead, we will continue to deepen our service capabilities, consistently enhance customer stickiness and brand value, and accelerate the transformation of our after-sales system into a strategic profit center. Through professional, thoughtful, and proactive service, SIPM is committed to achieving mutual success with our clients and co-creating a brighter future together.

**Group Photo**