SIPM Software has crafted a dedicated after-sales service system, continuously enhancing transparency and customer participation in the support process. By focusing on three key areas—the after-sales issue resolution system, knowledge sharing framework, and training programs—SIPM helps customers continuously unlock the value of their systems and management processes.

Leveraging the powerful workflow engine of SIPM/PLM, the SIPM After-Sales Service Department has refined its issue resolution processes over more than 10 years through ten consecutive improvements. The company has appointed senior consultants specifically dedicated to handling after-sales issues. As a result, SIPM has successfully established a service system where customers can submit issues online, view the entire processing workflow transparently, and close resolved issues themselves. This approach has increased the monthly issue closure rate to over 95%, providing a robust guarantee for the continuous application and success of customers' systems.

Established in 2012, SIPM Software has utilized the knowledge management capabilities of its SIPM/PLM system to build a robust framework for employee knowledge accumulation and sharing. This initiative has resulted in a rich repository of PLM application knowledge. Since 2016, this knowledge base has been fully open to customers in their effective maintenance period, allowing all clients to search and utilize the resources. This approach significantly reduces the cost of knowledge transfer while enhancing its efficiency.

Continuous after-sales training serves a dual purpose: it steadily elevates customers' software application proficiency and facilitates the sharing of management and application experiences among different clients. The SIPM After-Sales Service Department conducts 10–12 training classes annually, all employing small-class instruction. By adhering to a methodology that integrates learning, experience, and sharing, these sessions have received high praise from all participants.

"Providing continuous value through continuous service" is the core mission of the SIPM After-Sales Service Department, a commitment increasingly recognized by customers. Recently, over twenty clients—including Hengli Electric Motor、NEWMEN ELECTRONICS、Ningbo Tekmax Bicycle、Zhejiang Xiantong、Shanghai Allied、Xi'an FC、Baolong Qunying Electronic Unit、Shanghai Sanyou、Zhejiang Yieryi 、Jiangsu SV、Aerospace New Sky、WONH Industries、Loctek Ergonomic、Shanghai Chaoqun、HETAIDA TECHNOLOGY、SYL (NINGBO) BATTERY 、Shenzhen Aoni、TIANJIN JUST、Yutai Hydraulic、Zhongke Weijing、Jiangsu BOE、Shanghai Sansi—renewed their SIPM/PLM after-sales service agreements with SIPM Software. These renewals underscore their continued effort to extract maximum application and management value from the SIPM/PLM system.